Decagon

AI customer service agent platform designed to handle complex enterprise support workflows

San Francisco, United States Founded 2023 Nov-50 employees SaaS

About Decagon

Decagon builds AI agents for customer experience, helping enterprises automate customer conversations across service channels. Its platform is designed to provide customers with tailored assistance through natural-language interactions while giving businesses tools to define how AI agents respond and carry out support workflows. Decagon agents can be deployed across channels such as chat, voice, email, and SMS, and can connect with company knowledge and business systems to answer questions or assist with customer requests. Businesses can configure agent behavior, manage handoffs to human teams, and evaluate performance as they extend automation to new use cases. The platform focuses on customer support and service experiences that require relevant context and consistent responses. Companies exploring AI customer service, conversational AI agents, or automated customer support can use Decagon to build experiences that are available across customer channels. Its software aims to help organizations resolve routine issues and support more complex interactions with AI, while giving service teams a way to supervise and improve agent performance over time.