Gupshup

About Gupshup

Gupshup provides a conversational engagement platform that helps businesses communicate with customers through messaging, chat, and voice experiences. Organizations use its software and APIs to connect customer conversations with commerce, marketing, and support workflows across digital channels. The platform supports conversational messaging, chatbot and AI agent creation, customer support automation, and integrations with business systems such as customer relationship management and marketing tools. Gupshup’s conversational AI capabilities can interpret natural-language requests, guide dialogue, and help automate routine customer interactions, while workflows can route more complex needs to human service teams. Channel availability depends on the selected product and regional requirements. Brands looking for business messaging APIs, conversational AI software, WhatsApp engagement, or omnichannel customer support can use Gupshup to build and manage digital conversations. Its tools are designed to help businesses respond to customers in the channels they already use, support customer service and marketing operations, and create connected experiences across the customer journey.

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