Haptik

About Haptik

Haptik, also known as Jio Haptik, builds conversational AI and AI agent technology for enterprises. Its platform enables businesses to automate customer and commerce interactions through chat, messaging, and voice, using natural language interfaces to respond to questions and complete service tasks. Haptik’s products are designed to work across customer journeys rather than serving only as simple scripted chatbots. The Haptik platform includes conversational agents, customer support automation, sales and booking assistants, voice AI, multilingual interactions, analytics, and handoff to human service teams. Businesses can deploy agents on channels such as websites, WhatsApp, apps, and phone calls, and connect them with knowledge sources and enterprise systems. Its tools support use cases including answering FAQs, resolving service requests, qualifying leads, recommending products, and routing complex cases to people. Retail, financial services, travel, telecommunications, and other customer-facing organizations can use Haptik to scale digital customer experience and conversational commerce. The platform combines natural language understanding, generative AI, integrations, and operational analytics to help teams manage conversations across channels. Haptik is part of Reliance Jio’s technology ecosystem and serves the enterprise conversational AI, AI customer service, chatbot, and voice agent markets.

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