Lightstep
Microservice observability platform using AI to pinpoint root causes of distributed system failures
About Lightstep
Lightstep was an observability software company whose technology became ServiceNow Cloud Observability. The platform was built to help engineering teams understand the performance and reliability of cloud-native applications, distributed systems and microservices by analyzing operational telemetry. Cloud Observability brought together logs, metrics and distributed traces in shared dashboards, queries and alerts. Engineering teams could monitor service behavior, investigate latency or errors, explore dependencies across services and correlate telemetry to help identify potential causes of production incidents. Lightstep's history is relevant to software teams researching distributed tracing, application performance monitoring and cloud observability platforms. ServiceNow announced that Cloud Observability support would end on March 1, 2026, or at the later end of a customer's subscription term, so descriptions of the product should be understood in that historical and lifecycle context.
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