Uniphore
Conversational automation and AI platform for customer service and contact centers
About Uniphore
Uniphore develops enterprise AI software for customer service and business workflows. Its Business AI Cloud is designed to bring together organizational data, knowledge, AI models, and agents so businesses can build and operate AI applications using company context and controls. Uniphore offers tools for customer service automation, including virtual self-service agents, real-time assistance for contact center staff, conversation recording, and analytics. These capabilities can support voice and digital channels, answer customer questions using enterprise knowledge, guide agents during interactions, and surface insights from customer conversations. Uniphore serves enterprises seeking conversational AI, contact center automation, and agentic business software. Its platform helps organizations automate repetitive service work, improve access to operational knowledge, and analyze interactions across customer-facing and back-office processes.
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